FAQ. You ask, we answer

PRODUCT

Why Vitsocks?

☛ Excellent price/quality ratio

☛ Free international shipping on orders over 45€*

☛ 100% money back guarantee

☛ Secure online payments

☛ No registration required

☛ Wide variety of choices

☛ Rigorous quality control

☛ Made in Europe

*Read the shipping related questions below.

What sock sizes are available?

Men’s socks come in two, three or four size ranges depending on the model. Overall men’s socks range from the smallest size 39-EU (6.5-UK) to the extra-large size 50-EU (15-UK).
Women’s socks come in two size ranges starting from size 35-EU (3-UK) to 42-EU (8.5-UK).

What is the right sock size for me?

If you are not sure about your sock size, please read our helpful sizing guide.

How are the socks packed?

Your order will be packed in a lightweight, waterproof plastic bag. Nothing fancy. We try to reduce shipping costs, therefore making the product price more affordable.

Do you offer a gift wrapping?

Currently we do not provide this option.

Are there socks on sale?

Right now, a 20% discount is being offered to a selection of socks for men and women. You may want to check these pages occasionally, as we try to update the list of socks on sale on a regular basis.

How to care for socks?

Caring for socks is pretty easy. To ensure they look good and last longer, please follow these simple instructions:

- Machine wash at 40°C (104°F); turn inside out;
- Do not tumble dry;
- Do not iron;
- Do not bleach;
- Treat your socks with love.

Where else can I purchase your socks?

Besides Vitsocks.com, we have other official stores on several e-marketplaces: Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.com, eBay.co.uk, eBay.de, and eBay.fr.
You might also find socks from our brand at different online and offline retailers, however those are the resellers.

ORDER

Why haven’t I received an order confirmation email?

The confirmation email is sent upon a successful purchase. If you have not received this within 1 hour of the purchase, please do the following:

☛ Make sure you correctly entered your email address;

☛ Check if you have enough storage space in your email account;

☛ Check your spam folder.

If none of the above options help, please contact us here or email [email protected] including your full name, date and approximate time of your purchase.

Can I make changes to my order?

Due to the fact that we try to ship all orders within 24 hours of the purchase, it is important that we acknowledge your request in a timely manner. Please use this contact form or email [email protected] explicitly describing your desired changes. Do not forget to include your full name and order number.

PAYMENT

What are the payment methods available?

You can use your Visa, MasterCard, American Express, PayPal, Amazon Pay or Wire Transfer (EU residents).
Depending on your country, there might be other local payment options available at the checkout.

Is it safe to use a credit card online?

Truth be told, using your credit or debit card, whether when shopping online or withdrawing money from ATM is never 100% safe. Therefore, it is important to take care when you shop online and the following tips will help:

☛ Shop on secure websites. Always check if the web page address starts with HTTPS – not HTTP (the "S" stands for "Secure"). A padlock icon is usually displayed near the HTTPS web address, which means that the web page uses one of the secure protocols to encrypt the communication. Read about HTTPS on Wikipedia.

☛ Use online payment services such as PayPal. Online payment services provide additional fraud protection and some offer buyer protection too.

☛ Use a credit card rather than a debit card. Credit cards offer better buyer protection and their liability policies are more consumer oriented.

☛ Avoid public networks. Use your own device and a private/home internet connection.

☛ Have an anti-virus software on your device and keep it up to date.

Which currency will I be charged in?

All transactions on our website are held in EUR (€).

Although you may see prices indicated in other currencies (e.g. GBP), these are only to help you better understand the value of your purchase should your local currency be different from EUR. Please check with your bank or credit card company to know the conversion rate that might be used.

Are there any additional / hidden fees?

We do not charge any additional amounts besides the product price and the shipping costs when applicable. Please read our shipping policy below.

SHIPPING

Which countries do you ship to?

We ship internationally to almost all countries around the world.

What are the shipping costs?

This depends on the total sum of your order:

☛ We offer FREE worldwide shipping on all orders over 45€.

☛ There is a 2.95€ flat rate international shipping cost on orders below 45€.

Please note! While there are no additional taxes and/or fees on orders shipped within the EU, shipping to non-EU countries may be subject to customs duty, sales tax, VAT and/or other types of payments levied by the destination country. In order to avoid any surprises, please contact your nearest customs office for more information.

How long will it take for my order to arrive?

The delivery time varies depending on the destination country.

Usually, it takes from 4 to 7 business days within Europe.
Delivery outside of Europe is estimated between 7 and 12 business days.

We will do our best to collect, pack and ship your socks within 24 hours of the purchase to ensure their quick delivery. All orders are shipped from Monday to Friday, except on public holidays.

How can I change my shipping address after the purchase?

Due to the fact that we try to ship all orders within 24 hours of the purchase, it is important that we acknowledge your request in a timely manner. Please send your message through this contact form or email [email protected] specifying the new address. Do not forget to include your full name and order number.

Please note! Once your order ships, there is no possibility of changing the shipping address.

I haven’t received my package. What should I do?

From our experience, a few things could have happened:

☛ Your order is still on its way. This situation is very common, especially prior to big holidays. Please give it a chance and wait a couple more days.

☛ Your order is expecting you at a post office. There could be a few reasons for this: some information was missing in your address, the package couldn’t fit into your mailbox, the recipient wasn’t at home to sign the delivery receipt, etc. No matter what the case is, please check your local post office.

☛ Your order has been lost. Yes, it happens sometimes. However, there is nothing to worry about. Please message us through this contact form or email [email protected] describing your situation. Do not forget to include your full name and order number.

RETURNS

What is your return policy?

We offer 60-day free returns for everyone who is not satisfied with our socks. You will receive a full money refund including your shipping costs, provided that your return notification is sent within 60 calendar days from the purchase date.

To request product return, use this contact form or email [email protected]. Please include your full name, email address and order number. We will also appreciate it if you briefly describe your reasons for returning the product. Within 48 hours after the receipt of your request, we will send you a confirmation email along with further instructions.

How long does it take to receive my money back?

Once your order is received at our warehouse, please allow us up to 3 business days to process your refund. Depending on your method of payment, your credit / debit card issuer, it may take between 5 and 10 business days before your funds appear in your account.

Can I return socks purchased on other sites or at the retailer?

We only accept returns and offer you refunds on socks purchased on Vitsocks.com and other official stores on eBay.

OTHER

What are cookies and why should I allow them?

Cookie is a small file with a certain web server message stored in your web browser once you visit a site that uses cookies. Because web servers have no memory, they save the information in your browser so the next time you revisit the site, it remembers you and your previous activity on it. These are called persistent cookies that are stored on your hard drive until they expire, or you delete them. The other type of cookies is session cookies and they are stored temporarily until you close your web browser.

The cookies we use on our website are not intended to invade our visitors’ privacy but to improve their shopping experience. Allowing cookies can help personalise your shopping, remember the information you have previously saved, customise offers, and do many other useful things.

Please note! Deleting or disallowing cookies can greatly limit your website usage.

Read about our Cookie Policy.