We use cookies to personalise your shopping experience and to analyse our website traffic. By continuing to use vitsocks.com, you consent to our cookies as described in the Cookie Policy.
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Cookies
Cookie is a small text file downloaded to your device once you visit a website that uses cookies. Due to the fact that web servers have no memory, they save certain types of information in your browser so the next time you revisit the website, it remembers your previous activity on the website by recognising your computer, mobile, or any other device you have been using. Cookies DO NOT contain your name, contacts, or payment details.
Types of cookies
Depending on the time cookies are stored on your device, there are two types of cookies that Vitsocks.com uses:
Session Cookies. These cookies remain on your device until you stop using Vitsocks.com. They are normally removed from your device as soon as you close a web browser. Session cookies help the website properly function. For example, they remember your items in the shopping cart so you can finish your purchase.
Persistent Cookies. These cookies are stored on your device until they expire, or you manually delete them. Their function is to remember your activity and settings on the website, enhancing your shopping experience on your future visits.
Depending on who stores cookies on your web browser, there are First-Party Cookies that are set by Vitsocks.com, and Third-Party Cookies that are set by other domains that we partner with (i.e. Google.com).
Depending on the purpose, cookies that Vitsocks.com uses group into:
Strictly Necessary Cookies. These cookies are essential for the proper website’s functionality. They intend to guarantee a shopping experience you expect to be delivered. Without this type of cookies certain services on the website will not be provided.
Performance Cookies. These cookies track your browsing activity on the website (e.g. pages you visit most often). Performance cookies do not collect information about your identity, but only your behaviour on the website.
Functionality Cookies. These cookies intend to remember your preferences and choices you make (e.g. language, region, username) in order to customise your experience. They may be used to provide you with more personalised features on the website.
Targeted Advertising Cookies. These cookies help personalise advertising messages targeted to you. They can analyse your interaction with advertising and measure the advertising campaigns effectiveness. Targeted advertising cookies serve to add more relevance to the advertisements you see.
Domain
Purpose
Vitsocks.com
Functionality, statistics
Google.com
Website analytics, marketing analytics
Facebook.com
Marketing, retargeting
Your consent
The cookies we use on Vitsocks.com are not intended to invade our visitors’ privacy but to improve their shopping experience. By using our website, you allow us to place cookies in your web browser.
Managing cookies
If you wish to disallow cookies, you have to delete/disable them manually in your web browser settings. How you can delete/disable cookies depends on the web browser you're using. If you need help, please the instructions following the links below:
Please note that disallowing cookies may greatly limit your website usage.
Privacy Policy
This Privacy Policy gives you an overview of our policies about the collection and use of personal data (“your data”) when you visit our Website, including any data obtained from you through the Website, by e-mail, on the phone, via social networks, or through other channels.
Men’s socks come in two, three, or four size ranges depending on the model. Overall, our men’s socks range from the smallest size EU 39 (UK 6.5) to extra-large size EU 50 (UK 15).
Women’s socks come in two size ranges starting from size EU 35 (UK 3) to EU 42 (UK 8.5).
What is the right sock size for me?
If you are not sure about your sock size, please read our helpful sizing guide.
How are the socks packed?
Your order will be packed in a lightweight, waterproof plastic bag. Nothing fancy. We try to reduce shipping costs, therefore making the product more affordable.
Do you offer gift wrapping?
Currently, we do not provide this option.
Are there socks on sale?
Right now, a 20% discount is being offered on a selection of socks for men and women. You may want to check these pages occasionally, as we try to update the list of socks on sale on a regular basis.
How to care for socks?
Caring for socks is pretty easy. To ensure they look good and last longer, please follow these simple instructions:
- Machine wash at 40°C (104°F); turn inside out;
- Do not tumble dry;
- Do not iron;
- Do not bleach;
- Treat your socks with love.
Where else can I purchase your socks?
Besides Vitsocks.com, we have other official stores on several e-marketplaces: Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.com, eBay.co.uk, eBay.de, and eBay.fr.
You might also find socks from our brand at different online and offline retailers, however those are resellers.
ORDER
Why haven’t I received an order confirmation email?
The confirmation email is sent upon a successful purchase. If you have not received this within 1 hour of purchase, please do the following:
☛ Make sure you correctly entered your email address;
☛ Check if you have enough storage space in your email account;
☛ Check your spam folder.
If none of the above options help, please contact us here or email [email protected] including your full name, date, and approximate time of your purchase.
Can I make changes to my order?
Due to the fact that we try to ship all orders within 24 hours of purchase, it is important that we acknowledge your request in a timely manner. Please use this contact form or email [email protected] explicitly describing your desired changes. Do not forget to include your full name and order number.
PAYMENT
What payment methods are available?
You can use your Visa, MasterCard, American Express, PayPal, Amazon Pay, or Wire Transfer (EU residents).
Depending on your country, there might be other local payment options available at checkout.
Is it safe to use a credit card online?
Truth be told, using your credit or debit card, whether when shopping online or withdrawing money from ATM, is never 100% safe. Therefore, it is important to take care when you shop online. The following tips will help:
☛ Shop on secure websites. Always check if the web page address starts with HTTPS, not HTTP (the "S" stands for "Secure"). A padlock icon is usually displayed near the HTTPS web address, which means that the web page uses one of the secure protocols to encrypt the communication. Read about HTTPS on Wikipedia.
☛ Use online payment services such as PayPal. Online payment services provide additional fraud protection and some offer buyer protection too.
☛ Use a credit card rather than a debit card. Credit cards offer better buyer protection and their liability policies are more consumer-oriented.
☛ Avoid public networks. Use your own device and a private/home internet connection.
☛ Have anti-virus software installed on your device and keep it up to date.
Which currency will I be charged in?
All transactions on our website are held in EUR (€).
Although you may see prices indicated in other currencies (e.g., GBP), these are only to help you better understand the value of your purchase should your local currency be different from EUR. Please check with your bank or credit card company to find out the conversion rate that might be used.
Are there any additional/hidden fees?
We do not charge any additional amounts besides the product price and the shipping costs when applicable. Please read our shipping policy below.
SHIPPING
Which countries do you ship to?
We ship internationally to almost all countries around the world.
What are the shipping costs?
This depends on the total sum of your order:
☛ We offer FREE worldwide shipping on all orders over €45.
☛ There is a €2.95 flat rate international shipping cost on orders below €45.
Please note! While there are no additional taxes and/or fees on orders shipped within the EU, shipping to non-EU countries may be subject to customs duty, sales tax, VAT, and/or other types of fees levied by the destination country. In order to avoid any surprises, please contact your nearest customs office for more information.
How long will it take for my order to arrive?
The delivery time varies depending on the destination country.
Usually, it takes between 4 to 7 business days within Europe.
Delivery outside of Europe is estimated to take between 7 and 12 business days.
We will do our best to collect, pack, and ship your socks within 24 hours of purchase to ensure their quick delivery. All orders are shipped from Monday to Friday, except on public holidays.
How can I change my shipping address after purchasing?
Due to the fact that we try to ship all orders within 24 hours of purchase, it is important that we acknowledge your request in a timely manner. Please send your message through this contact form or email [email protected] specifying the new address. Do not forget to include your full name and order number.
Please note! Once your order ships, there is no possibility of changing the shipping address.
I haven’t received my package. What should I do?
From our experience, a few things could have happened:
☛ Your order is still on its way. This situation is very common, especially prior to big holidays. Please give it a chance and wait a couple more days.
☛ Your order is expecting you at a post office. There could be a few reasons for this: some information was missing in your address, the package couldn’t fit into your mailbox, the recipient wasn’t at home to sign the delivery receipt etc. No matter what the case is, please check your local post office.
☛ Your order has been lost. Yes, this happens sometimes. However, there is nothing to worry about. Please message us through this contact form or email [email protected] describing your situation. Do not forget to include your full name and order number.
RETURNS
What is your return policy?
We offer 60-day free returns for everyone who is not satisfied with our socks. You will receive a full monetary refund including your shipping costs, provided that your return notification is sent within 60 calendar days from the purchase date.
To request a product return, use this contact form or email [email protected].com. Please include your full name, email address, and order number. We would also appreciate it if you briefly describe your reasons for returning the product. Within 48 hours of receipt of your request, we will send you a confirmation email along with further instructions.
How long does it take to receive my money back?
Once your order is received at our warehouse, please allow us up to 3 business days to process your refund. Depending on your method of payment or your credit/debit card issuer, it may take between 5 and 10 business days before your funds appear in your account.
Can I return socks purchased on other sites or at the retailer?
We only accept returns and offer you refunds on socks purchased on Vitsocks.com and our other official stores on eBay and Amazon.
OTHER
What are cookies and why should I allow them?
A cookie is a small file with a certain web server message stored in your web browser once you visit a site that uses cookies. Because web servers have no memory, they save the information in your browser so the next time you visit the site, it remembers you and your previous activity on it. These are called persistent cookies that are stored on your hard drive until they expire, or you delete them. The other type of cookies is session cookies, and they are stored temporarily until you close your web browser.
The cookies we use on our website are not intended to invade our visitors’ privacy but to improve their shopping experience. Allowing cookies can help personalise your shopping, remember the information you have previously saved, customise offers, and do many other useful things.
Please note! Deleting or disallowing cookies can greatly limit your website usage.